Shopping and Ordering:

  » How can I get the details about each recharge card such as rates and disclaimers?
  » How do I remove items from the Shopping Cart?
  » After I've added items to the Shopping Cart, how do I check out?
  » When I purchase a Recharge Card, how do I receive the PIN number?
  » How soon will I be able to use the recharge card after I purchase it?
  » How do I top up my Prepaid Mobile Credit?
  » How many minutes does each denomination provide?
  » How can I pay for the Recharge Cards that I want to purchase?
  » Can I purchase your Recharge Cards over the phone?
  » Will I receive periodic bills?
  » Can I transfer the balance on my Recharge Card?
  » When I purchase a Mobile recharge Card, will I receive the actual Card in the mail?
  » Can I get refund or replacement is provided for lost, stolen or expired PINs or for unauthorized use?

 

Security Issues:

  » I've never purchased online from internet before. Is it safe?
  » If someone else finds my account information, can they use it to buy more Recharge Cards?
  » How can I change my password?
  » I forgot my password. What can I do?
  » How can I change my membership information?
 

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Shopping and Ordering:

» How can I get the details about each card such as rates and disclaimers?
You can click on the specific recharge card link or image, which will take you to detailed usage instruction and disclaimer for that recharge cards.

» How do I remove items from the Shopping Cart?
Once you click "View Cart" button you will be seeing the contents of your Shopping Cart. On the right of each item in your cart Example the symbol of " X " button, there is a click able button that you can use to remove items.

» After I've added items to the Shopping Cart, how do I check out?
Click "Checkout" and you'll be taken customer login screen. If you are an existing customer do a login so we can retrieve your information for you. If you are a new customer please fill out the membership form and click login and click "checkout". You'll be taken to the "Payment Info" page where you can enter your Credit Card information.


» When I purchase a Mobile Recharge Card, how do I receive the PIN number?
PIN will be sent to your email once we receive the money in our bank account.

» How soon will I be able to use the card after I purchase it?
You will be able to top up immediately once you received the pin number.

» How do I top up my Prepaid Mobile Credit?
Each prepaid mobile have their own recharge instruction. Please get the detail from our website by clicking the spesific recharge card link.

» How can I pay for the Pre-paid Recahrge Cards that I want to purchase?
We accept Direct deposit, transfer by internet banking, cheque, and  money order.

» Can I purchase your Calling Cards over the phone?
No. You can only purchase our Recahrge Cards from our website.

» Will I receive periodic bills?
No, you will never receive a periodic bill.

» Can I transfer the balance on my Recahrge Card?
No. You can not transfer any remaining balance on your Recharge Card.


» When I purchase a Recharge Card, will I receive the actual Card in the mail?
No. We do not send actual Recahrge Cards to you.


» Can I get refund or replacement is provided for lost, stolen or expired PINs or for Unauthorized use ?
Prepaid Mobile Phone Recharge Cards PINs are non-refundable. No refund or replacement is provided for lost, stolen or expired PINs or for unauthorized use.

 

Safety Issues:

» I've never made purchase  online from internet before. Is it safe?
MobilePhoneRecharge.Com.au uses an industry security standard called SSL (Secure socket Layer) to encrypt your order between your computer and our website and verify that any personal information is not redirected. Thousands of Internet based transactions are secured every day by this technology. Therefore, buying online from us is very safe.

» If someone else finds my account information, can they use it to buy more Calling Cards?
Your account cannot be reused without your authorization, we will always ask for your password. So keep your account password safe.

» How can I change my password?
Once you login to your account you will see a link "My Profile". Click on that link and you will be able to change your password and your other personal detail there.

» I forgot my password. What can I do?
To retrieve your password, go to our website. Click on my account , then You will see a link that says 'Forgot your password?'. Click on that link and you will be prompted to enter your email. Enter your email and your password will be delivered to your email address.

» How can I change my membership information?
Once you login to your account you will see a link "My Profile". Click on that link and you will be able to change your membership detail there.